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Privacy and Cookies

Privacy Policy

Fonthill Waters Limited is committed to protecting your privacy. We recognise the concern of our customers regarding privacy of information. All personal information is stored securely and is not accessible to other users.

Fonthill Waters Limited will only use the information that we collect about you lawfully and in accordance with the General Data Protection Regulations and other legislation currently in force. We will never pass on or sell your details to any third party.

Browsing

When you use our website, a log of your activity is stored in the server log files, this includes your IP address. We need to store this data in our legitimate interest to enable core server functionality and to ensure the integrity and security of the website and the server it runs on. We will only store this data for a reasonable length of time.

Your Account

Additional functionality is available to user who register to create an account on this website. Creating an account requires you to share some personal data with us, so that we can deliver a personalised experience.

Registration

When you register on our website a user account is created. We store the personal details that you provide against your account, so you can log in and use the account functionality.

We ask you to consent to the storage and processing of your personal data when you register. You are not be able to create an account without giving your consent.

You can amend or delete the personal details stored in your account yourself at any time by logging in to your account.

Sometimes, we temporarily store additional data that you give us while using the site, which may be used to generate webpages and / or documents that you request. We do not store this data for longer than it is needed for this function and we do not keep copies of the generated pages or documents.

Content

When you contribute content to our website, we collect and store your IP address each time you interact with that content. This is to protect our legitimate interest in establishing the source of the content and for editorial control.

Email marketing

Your account profile includes an option to opt-in to receive marketing emails from us. If you have opted to receive marketing emails, we need to pass your email address to our email service provider in order to send these emails.  By opting in you consent to this use of your data. Our email service provider is GDPR compliant.

You can opt out of receiving marketing email from us at any time by logging in to your account and changing your preference, or by using the unsubscribe link included in every email.

We will not send you any other forms of direct marketing (eg. direct mail or telephone). We will never pass on or sell your details to a 3rd party for their marketing purposes.

Contact forms and other customer service communications

Any personal details provided during a customer service enquiry, using an online contact form or otherwise, will be processed by our customer service team. Any personal data provided in this customer service correspondence will be stored digitally on our secure internal systems in our legitimate interest as a record of those communications.

Site usage data (Analytics)

We use Google Analytics to generate anonymised reports on user behaviour on our website, allowing us to monitor and review activity. This activity is in our legitimate interest.

To do this, Google provides us with an embed code, which we put on our website. This enables Google to track your activity, for example, by logging your IP address and by using Cookies (3rd party cookies). You can find details on what data Google Analytics collects and stores here. You can reject or delete these cookies, click here to find out how.

Google and Google Analytics are our data processors and are GDPR compliant.

Cookies

We do not store any personal data using cookies. We use 3rd party cookies for analytics purposes, as described above. See our Cookie Policy (below) for more details on how we use cookies.

Data Security

We take data security very seriously. This website runs using HTTPS and the server is in a secure data centre. We endeavour to keep all security up to date and to follow best practice at all times.

Your rights

You have the following rights relating to your personal information:

  • The right to be informed about how your personal information is being used (like this notice!)
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through your account)
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can do through your account, and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact our Data Controller (details below).

Data Controller

The Data Controller for this website is Simon Hardy, a Director of Fonthill Waters Limited. You can contact him by email at info@fonthillspringwater.co.uk. or on 01760 727000.

Cookie Policy

Consent

By using this website you are agreeing to our use of cookies.

What are cookies?

Cookies are small text files that are stored on your computer when you visit web pages. The owner of the cookie (who may not be directly connected to the web page that planted it – see Third Party cookies below) can access the information that is stored on that cookie when you view any web pages that include the cookie owner’s code.

Cookies are widely used, are necessary for the correct function of many websites (including most, if not all, e-commerce websites) and can create a more enjoyable website user experience. However, they are also used to track user behaviour and some visitors view this as an infringement of their privacy. This has led to the introduction of European Cookie Law.

How we use cookies

Our cookies

Our website uses two cookies, both of which are allowed under European Cookie Law:

1. A single “session” cookie is used to recognise a user during the course of a visit to our website. This cookie stores a unique identifying number which we can reference to provide continuity to your visit, for example by ensuring you don’t see certain content repeatedly if it’s not necessary. This cookie is deleted automatically when you close your browser and stores no data other than the unique number. It is allowed under the Cookie Law as “strictly necessary”, in other words the site cannot do what you want it do to without this cookie.

2. A second cookie is used so that we know that you have seen our Welcome / Cookie notice, as required under by the Cookie Law. Again this cookie stores no personal information and is “strictly necessary”.

Third party cookies

Google Analytics cookies – these allow us to track visitors’ use of our website. This tracking is anonymous and the data allows us to understand users travel through our website and allows us to improve the experience that we offer our visitors.

Third Party cookies are set up and managed by the Third Part. We don't control the setting of these cookies, so we suggest you check the Google Analytics website for more information about their cookies and how to manage them.

Managing cookies

If you do not want our cookies or Third Party cookies to be planted on your computer, you can disable cookies in your web browser. This will prevent any cookies of the types that you specify from being placed on your computer.

However, if you choose to disable cookies, some elements of our website may not work properly.

How to disable our cookies

The method you use to disable cookies depends on which web browser you use. All modern browsers allow you to change your privacy settings to prevent websites form planting cookies.

There are many different browsers. However, the privacy settings will typically be found in the “options” or “preferences” menu of your browser. Below is a list of links for the most popular browsers to help you understand these settings further. If your browser is not included, you should use the 'Help' option in your browser for more details.

If you are mainly concerned about Third Party cookies generated by advertisers, you can turn these off by visiting the Your Online Choices site.

We hope you have found this information helpful and that you enjoy using our website.